Terms of Service

Effective 2026-09-23 · Applies to Sewer Scope Report and any other ScopeRecord product you use.

Plain-language version first: you own your reports, one license covers one inspector, drafts must be reviewed by you before you deliver them, we bill through Gumroad, annual plans are refundable for 30 days, and we are not a substitute for PACP certification. The rest of this page is the same thing in more precise words.

1. Who you are agreeing with

This agreement is between you (the inspector or business using the service) and the operator of this website, doing business as ScopeRecord ("ScopeRecord", "we"). By creating an account, starting a trial or activating a license, you accept these terms. If you are agreeing on behalf of a business, you confirm you may do so. Our support address, support@scoperecord.com, is the reliable way to reach the contracting party.

2. What the service is — and what it is not

• What it does: it takes the field notes you provide and produces a formatted inspection report, assigning defect codes, severity levels and a 1–5 pipe condition grade using fixed rules, and drafting the surrounding wording with the help of an AI language model.
• Not engineering or legal advice. The service does not inspect anything, does not certify any pipe, and does not decide what a defect is. You are the licensed inspector of record and you are responsible for every statement in the report you sign.
• Not PACP certification. The defect codes are PACP-style shorthand. A formal PACP deliverable for a municipality still requires a certified inspector. Do not present output from the service as a PACP-certified deliverable.

3. Your account and license

• One license activates one inspector account. Licenses are not transferable between logins and may not be shared, sub-licensed, resold or pooled across a team.
• This is a technical requirement as much as a commercial one: every page of every report carries the account's inspector name and license number, so a shared login puts the wrong name on someone's report.
• You are responsible for keeping your credentials secure and for activity under your account. Tell us at support@scoperecord.com if you believe it was compromised.
• License keys are delivered by email and may be revoked if a purchase is reversed or refunded.

4. Your content

• You own your notes, your evidence photos and the reports you produce. We claim no ownership of your inspection content.
• You grant us the limited permission needed to run the service: to store your notes and photos, to send your notes text to our AI provider for drafting, and to produce the PDF you request. That permission ends when you delete the content or your account, subject to normal backups.
• You confirm you have the right to upload what you upload — including any photos taken on a client's property and any client details you enter.
• We do not sell your data, and we do not use your reports or notes to train models. See the privacy policy for retention and deletion specifics.

5. Acceptable use

Do not use the service to:

• produce a report for an inspection that did not happen, or alter findings to reach a predetermined conclusion;
• enter Social Security numbers, payment card numbers, or other identifiers that a report does not need;
• break the law, infringe anyone's rights, or send unlawful or deceptive email;
• reverse engineer, resell, white-label or attempt to extract the underlying model prompts or code;
• probe, overload or interfere with the service or other customers' accounts.

We may suspend an account that does any of the above, and will tell you why.

6. Payment, trial and refunds

• Merchant of record: purchases are processed by Gumroad, which handles payment, taxes and receipts. Your card statement shows Gumroad.
• Trial: the free trial runs 7 days from account creation, allows up to 20 reports a day, and requires no payment card. Trial reports carry a watermark.
• Pro monthly ($39/month): renews monthly until cancelled. Cancel any time from your Gumroad library; the current month is not pro-rated.
• Pro annual ($390/year): renews yearly until cancelled, and is refundable in full within 30 days of purchase — reply to your receipt.
• Price changes apply from your next renewal, and we will email you before they take effect.
• Nothing here limits consumer rights you have under the law that applies to you.

7. Availability and changes

• We aim to keep the service available and your data intact, but we do not promise uninterrupted service, and we are not liable for downtime.
• Features may change; we may add, alter or retire templates and fields. If we discontinue the service entirely, we will give you notice and a way to export your reports.
• Generated wording depends on a third-party AI provider; if that provider is unavailable, generation may fail or be delayed. Your saved reports remain accessible.

8. AI-drafted wording needs your review

Prose produced by the service is a draft. Language models can state things that are wrong or imprecise. Fixed rules assign codes, severity and the condition grade, but you must read the wording, correct anything that misstates what you saw, and only then sign and deliver the report. The service includes an issue check for exactly this purpose; use it.

9. Disclaimers and limits of liability

• The service is provided "as is", without warranties of any kind, express or implied, including fitness for a particular purpose.
• We are not liable for indirect, incidental or consequential damages, lost profits, lost business, or for claims arising from a report you delivered.
• To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the 12 months before the claim.
• Nothing in this section excludes liability that cannot lawfully be excluded.

10. Ending the agreement

• You may stop using the service and delete your account at any time.
• We may end this agreement for material breach (for example, the acceptable-use list above) or if we discontinue the service, with notice where practical.
• On request we will delete your reports and evidence photos, except where we must retain records for legal or accounting reasons.

11. Changes to these terms

We may update these terms; the effective date at the top will change and material changes will be emailed to account holders before they take effect. Continuing to use the service after that means you accept the updated terms.

12. Governing law and contact

These terms are governed by the laws applicable at our principal place of business, and disputes will be handled by the courts there. Nothing in this section removes any right you have under mandatory consumer protection law where you live, and nothing here prevents either of us from resolving a dispute in the courts that would otherwise have jurisdiction.

Questions about these terms: support@scoperecord.com.